Supplying the brewing, food and beverage industry.

Drinks Dispense Technician – Newcastle

The role:

Ensure cost-effective and efficient installation and maintenance of Dispense Systems in the On Trade. Support On Trade Sales & Marketing initiatives, including Brand launches and New Product Development, by creating technical specifications and quality standards for equipment. Foster a Customer Service culture that provides prompt and effective technical support to internal and external customers.

Duties & Responsibilities:

  • Key figures: On Trade draught volume: ca 2.5m hl draught beer. Working with circa 20 key customers with 6,000 installs and 30,000 Service calls annually (per region).
  • Install, maintain, and repair drinks dispense equipment and provide exceptional customer service meeting SLAs and completing related paperwork.
  • Perform planned preventative and reactive maintenance and COP tasks on all equipment, including fault finding and repair within the expected SLAs.
  • Provide perfect pour training and glassware advice.
  • Communicate with customers about incomplete work and actions taken and work on any client contract site within competency.
  • Attend training and appraisal activities and deliver on personal KPIs and personnel development plan.
  • Communicate any issues back to the planning team and build and maintain close relationships with Poc’s staff and customers.
  • Be on a call-out rotation to provide full out-of-hours cover.
  • Assist other team members and manage the ordering of equipment and maintaining van stocks.

Who we’re looking for:

  • 12-18+ months as a Drinks Dispense Technician
  • Ability to work unsupervised and meet deadlines
  • Availability for on-call work
  • Excellent customer service skills with attention to quality and process
  • Proficient in Microsoft Office Suite and IT equipment (e.g., laptops, handheld devices)
  • Valid driver’s license
  • Ability to build strong relationships and be effective in multi-disciplinary teams
  • Self-motivated with a passion for personal development

Benefits & Perks:

  • Competitive compensation including variable compensation
  • Opportunities to earn more with overtime including enhanced on call allowances
  • Competitive parental leave including 26 weeks paid leave for eligible primary caregivers
  • Competitive Pension contributions
  • 25 days holidays per year + bank holidays
  • Benefits for you and your family to  support with physical and mental health and overall wellbeing (travel insurance, gym memberships, discounted services, dental insurance etc.)
  • A beer allowance to enjoy our brands
  • 2 volunteer days a year to support your local community
  • 5 employee networks to support diversity and inclusion
  • Private Medical Heath Insurance
  • Employee Assistance Programme
  • Holiday Trading
  • Income protection
  • Life Assurance
  • Cycle to work scheme
  • Charitable givingFor further information and to apply CLICK HERE

Location

Newcastle
Contact: Talent Administration & Coordination Team
Available Until: September 6, 2024
Contact
Talent Administration & Coordination Team
Email