The role:
Ensure cost-effective and efficient installation and maintenance of Dispense Systems in the On Trade. Support On Trade Sales & Marketing initiatives, including Brand launches and New Product Development, by creating technical specifications and quality standards for equipment.Foster a Customer Service culture that provides prompt and effective technical support to internal and external customers.
Duties & Responsibilities:
- Key figures: On Trade draught volume: ca 2.5m hl draught beer. Working with circa 20 key customers with 6,000 installs and 30,000 Service calls annually (per region).
- Install, maintain, and repair drinks dispense equipment and provide exceptional customer service meeting SLAs and completing related paperwork.
- Perform planned preventative and reactive maintenance and COP tasks on all equipment, including fault finding and repair within the expected SLAs.
- Provide perfect pour training and glassware advice.
- Communicate with customers about incomplete work and actions taken and work on any client contract site within competency.
- Attend training and appraisal activities and deliver on personal KPIs and personnel development plan.
- Communicate any issues back to the planning team and build and maintain close relationships with Poc’s staff and customers.
- Be on a call-out rotation to provide full out-of-hours cover.
- Assist other team members and manage the ordering of equipment and maintaining van stocks.
Who we’re looking for:
- 12-18+ months as a Drinks Dispense Technician
- Ability to work unsupervised and meet deadlines
- Availability for on-call work
- Excellent customer service skills with attention to quality and process
- Proficient in Microsoft Office Suite and IT equipment (e.g., laptops, handheld devices)
- Valid driver’s license
- Ability to build strong relationships and be effective in multi-disciplinary teams
- Self-motivated with a passion for personal development
Benefits & Perks:
- Competitive compensation including variable compensation
- Opportunities to earn more with overtime including enhanced on call allowances
- Competitive parental leave including 26 weeks paid leave for eligible primary caregivers
- Competitive Pension contributions
- 25 days holidays per year + bank holidays
- Benefits for you and your family to  support with physical and mental health and overall wellbeing (travel insurance, gym memberships, discounted services, dental insurance etc.)
- A beer allowance to enjoy our brands
- 2 volunteer days a year to support your local community
- 5 employee networks to support diversity and inclusion
- Private Medical Heath Insurance
- Employee Assistance Programme
- Holiday Trading
- Income protection
- Life Assurance
- Cycle to work scheme
- Charitable givingFor further information CLICK HERE
